Product
Designing for the failed run
Most agent interfaces are designed around the happy path. The screens people actually stare at are the ones where something went wrong.
Nodexa team6 min read
Look at where operators spend their time and it is not the dashboard with the nice chart. It is the run that failed at 2am, and the question of whether it is safe to re-run.
Answer the re-run question
The most valuable thing a failure screen can tell you is which steps already had side effects. A run that failed after sending the email is a different problem from one that failed before, and the interface should make that distinction impossible to miss.